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FAQ

F.A.Q.

Is it possible to make a reservation by telephone?

Telephone support is available for the online purchase of experiences. For more information you can contact us via whatsapp, email or by calling the Movery assistance number at 351.5585067

How do I book an experience on the website?

Log in to the portal and select your favorite activity. On the activity description page there is a table with all the details of the event. Click the "check availability" button, choose the date and time and proceed with the purchase by credit card, bank transfer, Paypal and Afterpay. The booking request is taken care of by the dedicated team and confirmed via email.

What is the Movery support number?

We are always available on the number 351.5585067

Why do I have to register on the site before placing the order?

Registering on the site allows you to receive the newsletter, the best Movery promotions and all the latest news on our events.

Are the experiences on the site always shared with other people?

No, for some of the experiences present it is possible to book the "exclusive" mode.

Once the purchase has been made, how do I receive the booking confirmation?

Confirmation arrives via email

Is it necessary to print the ticket?

No, the digital version of the ticket is sufficient

Are there any discounts reserved for schools or groups?

Yes, there are usually always special discounts for groups or schools. However, it is necessary to check with Movery assistance the promotions offered by the partners.

Is the tourist guide service also free for Sundays at the Museum?

No, only the entrance fee (limited to participating institutions) is free. There is an additional charge for the tour guide service, which varies depending on the experience chosen.

Where can I find information regarding access to animals or people disabled?

All information is included in the tables on the experience/activity reference page

Can I purchase a gift voucher on the site?

Certainly. You can buy a gift card worth €50, 100 or 150 from the page Give Movery

After purchasing the ticket online, is it possible to change the date, time, name or day of the event?

Usually it is always possible to change the date, time, name or day of the event. However, it is necessary to check with Movery assistance the policies adopted by the partner providing the purchased experience.

What is the cancellation policy for schoolchildren?

Potrebbero essere applicate condizioni di rimborso differenti a seconda del partner che esegue l’esperienza/attività. Per dubbi si consiglia sempre di rivolgersi alla nostra assistenza per chiarire le condizioni di cancellazione prima di prenotare l’esperienza.

What payment methods does Movery use?

The available payment methods are: credit cards (Visa, Amex, Mastercard), Paypal, bank transfer, ScalaPay, ApplePay, GooglePay and at the office in Via Solfatara 31 – 80078 Pozzuoli. Furthermore, for some selected experiences it is possible to pay in cash. In case of bank transfer, use the order ID as reason and use these data:

  • Account holder: 4HANDS SRL
  • IBAN: IT02F0306234210000002306871
Your order will not be validated until the money appears to have been transferred into our bank account.

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